Service BDC Job at North Bakersfield Toyota, Bakersfield, CA

  • North Bakersfield Toyota
  • Bakersfield, CA

Job Description

The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $17.50.

Position Purpose

The Service BDC   is responsible for scheduling tasks for the Service Department.

Essential Duties and Responsibilities

  • Handle in-coming calls regarding service.

  • Schedule Service Appointments for customers via phone, text, fax, e-mail or in person.
  • Confirm and enter all internet appointments into xtime scheduler

  • Follow up on no show service customer appointments and reschedule.

  • Follow up with customers for the CRM program.

  • Confirm appointments for each following day.

  • Utilize the Service scripts on all inbound and outbound service calls, text and emails.

  • Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

  • Complies with all safety rules and use all appropriate safety and personal protection equipment as required.

  • Adhere to established dress code policy at all times.

  • Safeguard customer and Dealer information per established policy.

  • Exemplifies organizational culture and holds others in department accountable for doing the same.

  • Accomplishes all current and future tasks as appropriately assigned or requested.

  • Other related duties as may be assigned.

Job Tags

Hourly pay

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