Job Description

Salary: $61,000 - 101,000 per year Requirements:

• We are looking for experience in payments and/or financial services, ideally with exposure to supplier onboarding, enablement, partnerships, client service, or program operations.
• We need strong organizational skills and close attention to detail, with the ability to handle several active priorities while maintaining steady follow-through.
• We value proven ability to coordinate across stakeholders and keep work moving in a matrixed environment.
• We need strong written and verbal communication skills, including the ability to provide clear status updates and action plans.
• We require proficiency with CRM and workflow tools, including the ability to maintain data quality and create operational reporting.
• Preferred: experience with commercial card programs and/or B2B payments enablement.
• Preferred: working knowledge of Microsoft Excel and Outlook.
• Preferred: working knowledge of Salesforce.

• We will rely on you to manage day-to-day administrative execution that supports supplier adoption of commercial card solutions, including intake, tracking, routing, documentation, and follow-through.
• You will coordinate supplier and partner engagement workflows, including scheduling, communications, status updates, and maintaining a steady operating rhythm.
• You will support onboarding and enablement by working with internal teams to help with supplier setup, integration steps, and readiness for activation.
• You will track supplier adoption progress, maintain accurate CRM and workflow records, and prepare routine reporting on funnel health, cycle times, and adoption results.
• You will identify process gaps and recurring blockers, then recommend and implement improvements such as templates, playbooks, handoffs, FAQs, and SLAs to streamline adoption and reduce friction.
• You will support partnership management by aligning internal and external stakeholders, driving timely decisions, and helping deliver a positive supplier experience.
• You may conduct targeted supplier outreach to move onboarding forward, resolve open items, and accelerate activation and usage growth.
• You will ensure proper documentation, escalation, and adherence to required controls and procedures.

• CRM
• Excel
• Support
• Salesforce

More:

We are J.P. Morgan, working with hackajob to connect with exceptional professionals for this Senior Associate role within our Supplier Experience Team. As part of JPMorganChase, we provide innovative financial solutions to consumers, small businesses, and leading corporate, institutional, and government clients. Our business spans investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. We offer a competitive total rewards package, with compensation based on role, experience, skill set, and location, along with benefits that may include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. We value diversity and inclusion and provide reasonable accommodations for religious practices and beliefs as well as mental health or physical disability needs. Our Payments team, part of the Commercial & Investment Bank, helps organizations of all sizes move information, money, and assets efficiently and securely across borders, industries, and platforms. Operating in more than 160 countries and handling over 120 currencies, we are the largest processor of USD payments with daily transaction volume of $10 trillion.

last updated 41 week of 2026

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